A restaurant in Bihar’s Buxar district has been fined Rs 3,500 by a consumer commission for failing to serve sambar with dosa to a customer. The incident occurred when a customer ordered a dosa and expected it to be accompanied by sambar, a traditional South Indian side dish. However, the restaurant failed to provide sambar, leading to a complaint being filed with the consumer commission.
After considering the case, the commission ruled in favor of the customer and imposed a fine on the restaurant for the deficiency in service. This decision highlights the importance of meeting customer expectations and adhering to the standards of service in the food industry.
The ruling serves as a reminder for businesses to ensure that they fulfill customers’ orders as per their expectations and requirements. The incident also underscores the significance of consumer rights and the role of consumer commissions in safeguarding them.