Passengers at Chennai Airport’s T4 terminal have expressed dissatisfaction with several aspects of their experience, including the presence of mosquitoes, limited food and retail options, and inadequate signage. Despite the terminal’s spaciousness, travelers expect higher standards comparable to private airports, emphasizing the need for improvement.
Concerns extend to accessibility, with complaints about the long walk to the car park, especially challenging for elderly passengers during inclement weather. Insufficient buggies for inter-terminal transport also compound the inconvenience. While officials acknowledge these issues and claim measures have been taken, including additional food outlets and mosquito control efforts, ongoing improvements are necessary to enhance the passenger experience and address longstanding grievances.