Faking emotions at work does more harm than good
The idea that someone can fake a positive attitude to elicit real-life benefits – often backfires when used with co-workers, a new study suggests.
Instead, making an effort to actually feel the emotions you display is more productive, according to the research, published in the Journal of Applied Psychology.
For the findings, the research team analyzed two types of emotion regulation that people use at work: surface acting and deep acting.
