eZone: The new specialty store in Chennai

eZoneeZone, the electronics and consumer durables specialty store from the Future Group, has launched the new 'Mega eZone', which will feature dedicated displays by numerous brands, instead of the conventional multi-brand, category wise displays in electronic retail stores.

Major national, as well as international brands have come together to be a part of this over 30,000 sq feet store. This novel store, located at Gandhi Square no. 46, Old Mahabalipuram Road is amongst the largest consumer durables and electronics retailing stores in the country.

The new Mega eZone store displays a phenomenal range, including over 6000 products and 250 brands of leading Indian and international consumer durables & electronics manufacturers, all under one roof. The store enables consumers to experience electronics and consumer durables, through four dedicated zones - Liberation Zone, Experience Zone, Home Zone & Future Zone. The store has 8 home theaters rooms for the consumers to enable them to have the best movie watching experience.

Speaking on the occasion, Mr. Manoj Kumar, CEO - eZone and Electronics Bazaar said, "eZone is not only about showcasing electronics, consumer durables and gadgets of best of the brands, but about enabling the consumer to truly experience products, through touch & feel. This new 'Mega eZone' store takes that experience to the next level, for manufacturers as well as the customers."

Mr. Manoj also exuded confidence about the reception for the store in Chennai."We are confident that consumers in Chennai may not have experienced anything like this before."

More Articles Nov 5th, 2008

Comments

Worst staff. Never buy anything from this shop in OMR. I bought an AC shop staff told a price and once i decided to buy and asked for billing the price was 2000 rs more . Then i had to call the manager and get it resolved ( said billing staff dont know about the offer price ) !!! Delivery was made but the stabilizer i bought was not delivered. Said out of stock. They bought the bill from me saying the delivery is done... but stabilizer!!! ( its going to be one week i have no clue when the stabilizer will arrive ) No response if called on the landlines of the shop . Horrible .. worst ezone branch i ever seen.
Posted by Martin on 09 Jun 2011 12:28 PM
We have bought whirlpool a refrigerator from Ezone its just 8 months, have some problem with the refriegeration, even after raising the complaint no proper respone frm ezne staff neither from whirlpool service center. VERY BAD CUSTOMER SERVICE.On top the ph calls made to ezone perungud center are not attained.i can never suggest this shop for any one.
Posted by Gayathri on 13 Dec 2010 11:27 AM
I want to bye a dell or hp laptop by emi tell me the detailes
Posted by Somu on 28 Jul 2010 06:08 PM
I am user from Chennai. I ordered a Sony 32 inches LED TV on Sunday in Ezone Perungudi (18th July 2010). Problem No.1 I was promised delivery on 19th July 2010 between 4-5pm. However I did not get it till 9 PM. Later when I called them they said they will delivery between 11 & 11:30 on 20th July 2010 (Today). I did not get it till 14:30. I called up by 14:35 then a third promise was made to deliver at 15:30. Finally I got the delivery at 16:00. Problem 2: I required delivery at a different place and address than the billing address. Despite written instructions, the package was delivered to my billing address. Explanation given was that there was a theft of Home Theatre at the said location and hence the head office has instructed to stop delivery till further instruction. As a customer, I am very very upset with the goof up. I wanted this to be delivered as a gift to my beloved Guru on the ocassion of his daughter's bday. But EZONE totally mess up with my bday gift. How is the management going to compensate for the face off?. Buyer's Order No.2064008698
Posted by Srimadhan on 20 Jul 2010 07:06 PM
Ezone customer service sucks.After i decided to take a lap top, they wanted me to take the one that was on display. they never mentioned that this piece was the only one in stock Pathetic service
Posted by kris Chennai on 08 Jun 2010 03:18 PM
All, The shop concept is nice and mirrors the west. But customer service and value on customer sucks here. Starting from the store manager, down to the janitor, all are rude. Please share your customer service exp as well. Consumer voice needs to be heard. Happy shopping.
Posted by Rajesh on 07 Jun 2010 06:19 PM
guys ..after seeing your comments .. tell me what should i do get a dvd player tell me a place
Posted by basha on 31 May 2010 01:16 PM
i wanna buy a touch ipod let me know of its cost
Posted by namritha on 06 May 2010 06:27 PM
Really pathetic experience after buying couple of products like M/W Oven and VideoCon 1 Ton Split AC. No customer support after the price is credited to them. Even after 1 month of buying the ac , I am still waiting for installation and for M/W nobody came for demo even after 3 months. They are having their number only for show case. No body picks up the phone even they pick up by any chance,they are not being able to understand the problem and simply say ok to all your complaints and puts the phone down saying I shall call you back. But that never happens.
Posted by Arunava Roy on 23 Apr 2010 11:23 AM
I would like to purchase LG refrigerator - 180 Litres, Please let me know the rate
Posted by Yuvarajan on 17 Apr 2010 10:50 AM
send prize list for nokia & sony ericsion rs5000 below all models with specifications
Posted by sundar on 07 Apr 2010 10:15 PM
very very poor cuctomer service....We booked a samsung washing machine on tuesday and payment was also done....But they delivered the item on sunday...Dont know when they will come for installation...How many times we call irresponsible reply they give....Very very very poor customer service.
Posted by Mythili on 05 Apr 2010 11:23 AM
eZone in T Nagar is very bad in Customer Service. They promised to deliver in two days but yet the LG tv I ordered it yet to arrive (after 7 days). They seem to think we will be waiting to welcome the product with a Aarti and a Garland (may be even an Elephant waiting for them to arrive- OH i forgot even a band). I think the Future group has a lot to learn on the distribution front. Customer service is the whole experince, not just talk in the store. The back end needs training badly, they have no clue in doing things in a process oriented manner - apparent because there seem to no hadn off s between the various inks. They could benefit immensely with a little bit of six sigma training.(not a whole lot after all six sigma is nothing but common sense). Would be glad to help
Posted by Mr. Badly Affected on 03 Apr 2010 11:05 AM
do not purchase anything from Ezone. They slaes guys do not have any technical details of the products which they are selling. Last week we have purchased LG 1.5 ton AC which will run a single stabilizor which is a free of cost with AC machine. once they installed the AC, AC is not running for 2 mintues because of low voltage. they dont know about how many parts are in side. they have missed copper tunes while deliverying, AC technitians identified and we immediately called and update them After that they have sent it.
Posted by Rama on 29 Mar 2010 04:03 PM
I need n73 mobile
Posted by raghu on 16 Mar 2010 09:58 PM
Please send me the cost of apple iphone price and the range(in GB)
Posted by Ravi kumar on 01 Mar 2010 02:58 PM
They wont keep their promise always. Dont shop here anymore.
Posted by Guru on 03 Feb 2010 03:14 PM
Poor customer service!!! We ordered LG split AC on 26-Jan-2010 and clearly told them to make arrangements for Saturday (30th Jan) installation, as I and my wife both go out for work on weekdays. They didn't stick to what they promised. Nothing worked even after calling them multiple times
Posted by Satish on 30 Jan 2010 08:27 PM
I am not at all satisfied with the services of Ezone. I ordered some items and they took almost a week to deliver and another two days to send a person to install the appliances. Once the sale was done there was absolutely no corresspondance from them, I had to call them about 20 times to get the delivery. This is for the ezone store at OMR Chennai.
Posted by Dheeraj on 30 Dec 2009 12:10 PM
I am not at all satisfied with the services of Ezone. I ordered some items and they took almost a week to deliver and another two days to send a person to install the appliances. Once the sale was done there was absolutely no corresspondance from them, I had to call them about 20 times to get the delivery. This is for the ezone store at OMR Chennai.
Posted by Dheeraj on 30 Dec 2009 12:02 PM
can i have the price of samsungLCD tv 32 inches series 4 and IFB dishwasher
Posted by Balaji on 30 Dec 2009 11:59 AM
I am highly disappointed with eZone. I had placed an order for LG 29 inch TV.. We overheard one staff that the display peice was the last..so we had noted down the display piece's serial number when placing the order and told them we wont take the display piece..They took the money and promised to deliver a fresh product in 2 days..Finally they call and say that they have only the display piece after 2 weeks!!! I had to go to the shop n get the bill cancelled!
Posted by Hema on 21 Dec 2009 03:27 PM
e zone mokai kadai
Posted by karthy on 09 Dec 2009 02:00 PM
whether mobiles are available in ezone??
Posted by thiyagu on 14 Oct 2009 05:41 PM
please do not purchase in E-zone, Kandanchavadi... I am made to wait ,call and visit the showroom for 4 days after booking my samsung lcd tv.there is no coordination between the delvery and stores.. They never give you the gifts that they promise during delivery.. They promise to call you after a week, you must go and collect that gift..E-ZONE is simply VERY VERy VERY CONSUMER UNFRIENDLY...Go for some other dealer...
Posted by Harish on 11 Oct 2009 02:36 PM
Hi, I have bad experiance with E-zone, I have purchased While pool Fridze & Onida TV on 28 th of Friday and they promissed to Deliver on sunday,30th evening at 4.00 PM then we keep on waiting and at last after somany calls & Quarrel with them we got arround 11.30PM.E-noze people were not given gift as per the agreed ( Trolly bag) I came to know that many cutomers had affected like this.Dear customers kindly look other alternative instead ov e-zone
Posted by R chandra Mouli Rokkam on 31 Aug 2009 10:49 PM
can I have the prixe of logitech Professional presenter R800 and R 400 does it carry any warranty
Posted by Suresh on 31 Aug 2009 04:51 PM
Need price for Dell Studio One 9 (All in one)
Posted by Gopalakrishnan on 28 Aug 2009 02:14 AM
Need 100 of 8gb pendrive at the earliest. Request to quote the price
Posted by Sundaram on 18 Aug 2009 04:19 PM
i want prices of dell laptops arond rs(23000 to 29999)
Posted by varatharajan on 18 Aug 2009 08:14 AM
i want ot buy apple ipod for 120 gb , do have what is the price
Posted by swami on 17 Aug 2009 09:56 PM
Does Ezone has Lenovo y550 34q(t6660) laptop and If so wats the price ... contact me on :9940211550
Posted by Arun on 15 Aug 2009 08:30 AM
Worst Customer service. Money oriented. Do not deliver goods on time..
Posted by Senthil on 13 Aug 2009 09:08 AM
What is the price of Tata Sky DTH?
Posted by Manish on 05 Aug 2009 02:47 PM
what is the price of DELL Mini 10 notebook.
Posted by Prasanth on 03 Aug 2009 10:17 PM
Commitment is the last word known to Ezone. Yesterday I booked a LCD TV (Samsung 32") and was confirmed delivery today by evening. We were waiting for the delivery but when did not recv. the material even after 7:00 pm asked the sales executive regarding the delivery. He confirmed that the goods have left and should be arriving in next 30 minutes. But as even after 9:00 pm when the goods did not arrive I contacted the Sales executive again who gave me the Lorry drivers no. The driver informed that he will deliver before 10:00 pm. When contacted at 10:30 he informed he is 20 minutes away and will reach. But till now even after 11:00 pm there is no sign of delivery. This is the second time happening to me. Hence be warned if you do not get your goods on payment or delivery along with you, there is no guarantee of delivery time.
Posted by Paddy L on 24 Jul 2009 11:08 PM
Angry, Anguish, Agony .you call it any way. But this is what I was left with after purchasing a HP Compaq Note book PC from eZone (Kandhanchavadi, Chennai). Yes ! they sold a defective piece. When I went back to ezone after nearly 5 days they gave an irresponsible answer stating they won’t take their product back once they sell it nor replace it with a good one as it is only a retail point. Now I am loitering between the HP service centre and Home. The worst part is that,even HP is not ready to take responsibility and replace it. Having put in so much money and unable to make use the product is something many Indians face. Even Big companies and Big retailer think small! Unless they have empathy on customers they can’t succeed in their business.
Posted by Prabhu on 18 Jul 2009 05:06 PM
is the latest dell inspiron 14 is avaliable in e zone ?
Posted by ravi on 17 Jul 2009 12:19 PM
EMI IS AVAILABLE FOR LAPTOPS. FOR INFORMATION PLEASE CONTACT: 9176662420 - RAMESH
Posted by Ezone on 06 Jul 2009 01:34 PM
We bought a vaccuum cleaner from eZone in OMR, only to come home, open the pack and see certain parts missing from the pack !!! Our repeated calls to their showroom as well as their 1800 toll free number elicit no reponse.
Posted by Kamal on 28 Jun 2009 01:24 PM
I would like to know the price of HP laptop model D4T series. is it available in moonlight white colour
Posted by Narmada on 25 Jun 2009 05:45 PM
I want to know the price of Sony home theatre DAV DZ 690K AT EZONE
Posted by KUMAR on 25 Jun 2009 03:17 PM
EZone providing any finance options to sell laptops?..i want to purchase a laptop from there.
Posted by rajesh on 23 Jun 2009 04:09 PM
i bought a fridge, samsung 190lt, two weeksm ago in chennai. now as i am moving out of chennai, i want to sell it.
Posted by Patan on 05 Jun 2009 04:27 PM
The contact number for alwarpet 24987897 / 24987868
Posted by Ezone on 05 Jun 2009 03:53 PM
Can I get a quote for a refrigerator by phone/mail? Pl send me the tel no of your store in alwarpet.
Posted by balchand p on 03 Jun 2009 04:39 PM
I went to buy a fridge in Ezone, OMR for my daughter. The price was so less when compared to other stores i went.
Posted by kanna on 29 May 2009 07:34 PM
I bought a LCD and refrigerator from Ezone, OMR. Very good customer service and good shopping atmosphere.
Posted by m.g.baskar on 29 May 2009 07:21 PM
Mr. Karthikeyan kindly send your Bill no along with the telephone number. Feel free to contact our showroom 24967771 / 24967772
Posted by Ezone on 29 May 2009 06:58 PM
Mr. Karthikeyan kindly send your Bill no along with the telephone number. Feel free to contact our showroom 24967771 / 24967772
Posted by Ezone on 29 May 2009 06:56 PM
please sevd address nearest store in chennai
Posted by varadharajan on 19 May 2009 06:48 PM
Hi folks, hv bought my 32" lcd samsung from ezone omr. I should appreciate the way they handle customers and the detailing of products on display. this is one of the kind Destination store for buying electronics. the delivery also was on time. Every body should visit this store before buying electronics prod. they hv everything under the sun. Keep up the good service.
Posted by Ramnath Sharma on 09 May 2009 10:58 PM
Shopping at ezone at Perungudi is a great experience.Why shop at such cramped up places like viveks or jainsons.Further the prices are certainly lower.All the LCd tvs are switched on at all times anh there are about 30 of them.LCd tv buyers must buy only from here
Posted by j ravichandran on 08 May 2009 10:32 PM
We have purchased a new 21" KORYO TV in E-Zone. From the day one we are facing problems with T.V Eventhough, we have made 'n' number of calls to the service personals we don't receive any feedbacks from E-Zone. This is not the proper way to react we are expecting immediate solution/response from E-Zone side. Otherwise things will be treated Seriously.
Posted by M.Karthikeyan on 06 May 2009 02:34 PM
I had booked LG refregerator model GL195NM4 on 14th April 2009 at E-Zone Stores at Kandanchavadi and have paid the full money in advance. I was assured the delivery of the refregerator on 18th April 2009. However , till date E-Zone have not delivered the refreigerator. E-Zone Home zone Manager Mr. Dillip gave some vague execuses telling while booking they had this product in warehouse and later they found it is defective . Hence , not able to deliver. Later on they have told that LG have stopped this model and suggesting to go in for next model . This shows how a store like E-Zone take people on ride and haras people after booking the appliance and taking full money in advance and play with people . We never expected this kind services from a stores like E-Zone . It is disgusting and hence want to alert people that they should be careful while booking any appliances in E-Zone store.
Posted by S.K.Giri on 05 May 2009 08:29 AM
Hi, I went to e-zone,Kandhanchawadi,Chennai for purchasing TV.I've selected TV brand and paid the money then I was asked to wait next 19 hours for home delivery because of their own auto-driver was not available.I asked manager that I would arrange own auto please give me the selected brand TV since my home is behind e-Zone shop also I would take care of delivery charge.But he didn't worry about customer expectation,only he was concentrating on his own auto driver's arrival[Even the stock was available].Finally let him choice. TV had not come to home after 24 hours then we went to shop and asked the reason.Again he was telling the same reason that the auto driver had gone to Alwarpet so please wait for some time otherwise I would call you.("What would be your decision after that") * Is it valid reason? * Is Manager expecting or believing the sales from their own auto-driver?. * Is it customer satisfaction? or is it timely delivery? FYI:I came to know that many cutomers had affected like this.I noticed when I was paying money for selected brand TV. --Idhuvallava.. customer satisfaction in this competetive world--
Posted by Balan on 26 Apr 2009 01:05 PM
There is one in Alwarpet
Posted by Saravanan on 21 Apr 2009 12:16 PM
I plan to buy a fridge. Give me the location of the nearest store in annanagar. I also need to to exchange for my existing Whirlpool fridge. Let me know your terms, please
Posted by Gopal on 30 Mar 2009 10:36 AM
send me the website address.. i am planning to buy Ac
Posted by bala on 06 Mar 2009 02:14 PM
Apart from the showroom in ECR any other showroom in Chennai?
Posted by Saranya on 06 Mar 2009 10:03 AM
PL SHOW THE PRODUCTS IN SALE
Posted by e.anbazhagan on 16 Feb 2009 04:02 PM
quote the quotation for DELL inspiron 1525 model laptop and store branches in chennai near anna nagar
Posted by nandhini on 14 Feb 2009 07:24 PM
I Have decided to buy Sony Home Theater system No. DZ-370 or DZ-270, can E-Zone quote me a cash down price for it please
Posted by Sanjib Sinha on 05 Feb 2009 01:54 PM
Please send address/Tel # of nearest store in Chennai
Posted by Ravindra on 25 Jan 2009 10:20 AM
please quote price for Th42PV80D plasma
Posted by Chandd on 30 Dec 2008 03:45 PM
Pl. quote your rate for seagate external HD 160GB
Posted by V.S.SHARMA on 19 Dec 2008 02:55 PM
please send me the location near to porur road .chennai
Posted by susanta on 12 Dec 2008 02:27 PM




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